Category Archives: Advice and benefits

The Customer First office in Sowerby Bridge is temporarily relocating while its current home at Carlton Mill is undergoing refurbishment. During the work the Carlton Mill building will be closed, meaning Customer First will be moving to the library on Hollins Mill Lane from Monday 13 July. Sowerby Bridge Customer First is currently open on… read more … about Customer First on the move>>

Calderdale Council

One lucky Calderdale resident could scoop £6,000 simply by changing the way they pay their Council tax.  Calderdale Council has teamed-up with Bacs Payment Schemes Limited, the not-for-profit organisation behind Direct Debit in the UK to offer a cash prize for those residents who choose to pay their Council tax by this method.  Calderdale Council… read more … about £6,000 up for grabs in Council competition>>

Cash

It’s now six months since Calderdale Council launched its Live Chat facility in the contact centre – an instant messaging service providing customers with support with online services.    The launch of this service has been a great success, with the contact centre team dealing with around 3000 chats since August 2014. That’s 3000 enquiries dealt… read more … about Go Live for support online>>

Contact centre worker

Universal Credit, the Government’s major new scheme, will be introduced in Calderdale from Monday 27 April 2015, for single people claiming Jobseeker’s Allowance. Calderdale Council is working closely with the Department for Work and Pensions to help residents through the changes that this will bring.  Over the past two years, the Council has been working… read more … about Supporting local people back into work>>

Calderdale Council

Businesses are being reminded that support is available to help cut their business rates bills. Calderdale Council gives discounts to local businesses who qualify. There are several types of discount and the Council is urging businesses to get in touch to see if they are eligible. Calderdale Council’s Cabinet Member for Communities, Cllr Marcus Thompson,… read more … about Helping businesses with their rates bills>>

Cash

It’s 12 months since Calderdale Council’s state-of-the-art Customer First centre opened its doors to give local people information and advice under one roof in Halifax – and what a year it’s been. Nearly half a million enquiries have been dealt with, including some very unusual ones!  Staff at the centre have seen more than 150,000… read more … about Christmas cake, chicken and socks – all in a year’s work at Customer First>>

Customer first logo

Residents and visitors to Calderdale can now plan their movements for the Tour de France weekend, as the race timings have now been confirmed. The publicity caravan is expected to arrive in the borough at approximately 11.45am starting at Cock Hill (Cote D’Oxenhope Moor). Setting off about two hours ahead of the riders, the spectacular… read more … about Event timings confirmed!>>

Cyclists