Calderdale puts Customers First

Calderdale Council’s new Customer First centre is making rapid progress now work has officially started this week on the former Job Centre Plus office at 19 Horton Street in Halifax.

Local people will be able to get help and advice from a team of dedicated customer care advisors at the centre from as early as November 2013, all under one roof.

Whether you want to self serve using one of the state-of-the-art kiosks, make a payment or apply for something online, the centre will have it all! Confidential booths will be available if you would like to discuss more complex or sensitive issues face-to-face with an advisor.

Calderdale Council’s Cabinet Member for Communities, Cllr Steve Sweeney said:

“People want to be able to access Council services in a way which fits in with their busy lives and the new Customer First centre is the final piece in the jigsaw.”

“We’ve improved our website so that it offers a whole range of services 24/7.Through the website you can apply for benefits, licences or parking permits; report dog fouling or fly-tipping; set up a direct debit to pay your council tax or even renew or reserve a library book. It really is that quick and simple! “

“If you’d rather speak to someone our contact centre is there to take your calls, and soon people will be able to drop into see one of our advisors at our new Customer First office. People can contact us in the way which is best for them.”

Calderdale Council’s Cabinet Member for Economy and Environment, Cllr Barry Collins added:

“We’ve been talking about this centre for years and I’m delighted that work has now finally started. It’s part of the major changes which are now underway within Halifax town centre, including the development of the new library and archive and the transformation of the Piece Hall. We’re ambitious for the town and determined to get things done. We want to make a real difference for the people of Calderdale.”

Customer First can be contacted by emailing or telephoning:

General enquiries: 0845 245 6000

Street care questions: 0845 245 7000

Council tax and benefits queries: 0845 245 8000.

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