Local people are being asked for their views on Calderdale’s highways and transport services – fromthe condition of roads and footpaths to the quality of cycling facilities.
A questionnaire is being posted out to a random sample of residents this week as part of the National Highways and Transport Public Satisfaction survey.
Calderdale Council is taking part in the annual national survey for the first time, and is one of 87 local authorities to sign up to the standardised survey that will ask members of the public exactly the same questions, whether they live in Calderdale, Cumbria or Cornwall.
Calderdale residents’ views will be compared with others across England. The aim is for councils to share best practice, identify opportunities for improvement and look at ways of working together in the future.
Mark Thompson, Calderdale Council’s Acting Director of Economy and Environment, said:
“From the roads that we repair to the pedestrian facilities that we provide, our highways and transport services affect everyone in our communities in some way. We want to understand what local people think of these important services, so we’re carrying out the National Highways and Transport Public Satisfaction survey to tell us how we are performing and help us decide which services to prioritise and improve. If you receive a survey we urge you to take part. We have also carried out additional local surveys to find out more detail at ward level, and are currently analysing the results.
“This is the first time we have taken part in the national survey, and there are clear benefits to conducting a public survey in this way. As well as providing excellent value for money, it enables everyone involved to identify areas of best practice and spot national, regional and local trends. This is not about producing a league table to champion one geographical area over another, it is about understanding customer views better and working together to deliver the most satisfactory yet efficient outcomes for local residents.”
The questionnaire is being sent to a minimum random sample of 3,300 Calderdale residents this week, followed by a reminder in mid-July, and the local and national results will be published in early October.
Residents that receive the questionnaire can complete it online if they prefer. A short URL link will be printed on the front of the survey and a code will need to be entered before completing it online.